Upload a Secure Document
You can upload a secure file by logging into your participant account and selecting the Contact Us Page.
You may also use the link below. Your Customer Service Team at PCA will attempt to reach out to you within 24-48 hours to confirm receipt of your paperwork. You should also receive a confirmation once you successfully upload your forms.
Please note: If you are uploading a Request for Distribution Form, please make sure you have fully completed the form, signed the acknowledgement, and included a clear copy of your drivers license or alternate government issued identification.
Distribution Procedures FAQ:
If your request for distribution form is recieved in good order your PCA Customer Service Team will begin processing your distribution request. This process could take as long as 4-6 weeks to complete before you receive your lump sum payment or rollover to your new retirement account. Your distribution may be completed in a quicker time frame however certain factors will limit processing time such as; your termination date with your employer, your final paycheck and any pending retirement plan contributions, accurate completion of your distribution paperwork including a copy of a valid identification document, any specific distribution rules unique to your employers retirement plan, and the type of investments that your hold in your retirement plan.
If you did not complete the form correctly or if you did not include a valid drivers license / issued government identification document, your PCA Customer Service Team will need to speak to you before your request can be processed. All documents must be submitted in a secure manner in order to process your transactions. Feel free to call us at 1-800-848-5848 from 8am-6pm, EST for additional questions. We make every attempt to respond to requests in 24-48 hours.